Meal Account Deposit/Check Balance
Navigational Links & Helps
*Go to Webstore Homepage
*Sitemap of Webstores
Contact Us
My Secure Payment Record
Policies
Request Password Reminder
Our Fees....
| Frequently Asked Questions - Reference Only |
Please check here for answers to your questions.
Q. What information is needed to start using the WebStore?
A. For checking a balance on an account, you need to submit your child’s last name, and student ID number. Your child should know his/her student ID number, but if they do not, you may obtain this information from your child’s school.
If making a deposit to an account, you will also need to enter some personal information (your e-mail address, your name that is on the credit card you will be using, the credit card number, and a password you create to use on future visits to the WebStore to check your payment history.
Q. I submitted a comment through the “Contact Us” page of the WebStore, but I have not received a response.
A. Be sure you add webstore@nkcsd.k12.mo.us to your trusted contacts in your e-mail. If you have a spam filter in place that asks a contact to fill out a form and submit it before you accept e-mail from them, the WebStore will not submit the form.
Q. I requested a password reminder, but did not receive it?
A. Be sure you enter your e-mail address correctly when you create your WebStore account. If one letter is wrong, e-mail sent to the incorrect address will bounce back. To check your personal information on record, click the “My Secure Payment Record” link and login with your email address and WebStore password. If you are unable to login, your e-mail address might be incorrect in our records. Contact the WebStore to get it corrected.
Q. How do I know the payment went through?
A. The WebStore will e-mail you a confirmation receipt immediately after the payment is processed. Your receipt will contain a transaction number. If there is ever a question about the payment, the transaction number will allow us to verify the addition to your student’s lunch account.
Q. Why can’t I use my debit/credit card at the school cafeteria?
A. We hope to reduce the time cafeteria staff devotes to taking payments. By centralizing the credit card function, we can provide better security and allow cafeteria personnel to focus on their main objective — to provide nutritious and appealing food for your child.
Q. I have more than one child in the District. How do I make payments to more than one account?
A. Select a product for each child’s account. After you complete the student information for one child, click the "Buy Now" button to add the item to your shopping cart. You may then select the product again, enter the last name and student ID for another child and add money to another child’s lunch account. Once you have finished shopping, click the “Go to Checkout” link to make your purchases.
Q. What if the credit card company does not approve the charge?
A. We require a contact telephone number on the Deposit Item and will contact you by telephone and/or e-mail for your instructions.